Privacy Policy
Who we are
Our website address is: https://www.tesserastow.com/
This Privacy Policy applies to the website operated by Locker & Lock Pte Ltd under the brand name tesserastow. Locker & Lock Pte Ltd is incorporated in Singapore with registration number 199003808R and is the controller of the personal information collected by this website. This Privacy Policy explains how we collect, use, store, and process personal information in the process of using the tesserastow website and related customer transactions.
1. Company Information
Company Name: Locker & Lock Pte Ltd
Brand Name: tesserastow
Registration Number: 199003808R
Registered Address:
33 Ubi Avenue 3, #07-66/67 Vertex Tower, A, Singapore 408868
Contact Email:
bathroom@tesserastow.com
Telephone:
+65 67421118
2. Personal Information We Collect
We may collect and process the following categories of personal information:
Name
Billing Address
Delivery Address
Email Address
Phone Number
Order Information
Payment Information
Website Usage Information
Communication Records Submitted in Customer Inquiries
Some information may be automatically collected through website interactions, including browser type, device information, IP address, and browsing activity related to website operation.
3. Purpose of Processing
Personal information may be used for the following purposes:
Processing and managing customer orders
Customer communication and support
Payment processing
Fraud monitoring and transaction auditing
Website management and operation
Compliance with applicable legal and regulatory obligations
Maintaining business and transaction records
Personal information will only be processed in accordance with the appropriate legal basis for compliance with applicable data protection requirements in Singapore and Europe.
4. Payment Processing
Payments on this website are processed by Stripe.
When a transaction is submitted, certain payment and identity information may be processed directly by Stripe in accordance with its own privacy and compliance procedures.
Locker & Lock Pte Ltd does not store complete payment card details on its website servers.
5. Data Retention
Personal information will only be retained for as reasonably necessary for operational, contractual, accounting, dispute management, fraud auditing and legal compliance purposes.
Transaction-related records may be retained for a maximum of seven (7) years in accordance with applicable accounting, tax, commercial or regulatory obligations in Singapore and relevant European jurisdictions.
If information is no longer used for legitimate commercial or legal purposes, it will be deleted, anonymized or securely archived in accordance with applicable records management regulations.
6. International Data Processing
As Locker & Lock Pte Ltd’s operations are headquartered in Singapore, but its products are sold throughout Europe, personal information may be processed and stored in jurisdictions outside of a customer’s country of residence.
Where applicable, we will take reasonable contractual and organizational measures to process international data.
7. Information Disclosure
We may disclose personal information to:
Payment processing service providers
Shipping and fulfillment service providers
Professional advisors
Regulatory agencies
Law enforcement agencies
Business service providers supporting the website’s operation
We will not sell information to unrelated third parties for external marketing purposes.
8. Customer Rights
Under applicable law, customers may request:
Access to personal information
Correction of inaccurate information
Restriction of certain processing activities
Removal of information where permitted by law
Objection to specific processing activities
You can submit a request using the contact details listed in this Privacy Policy.
We may need to authenticate your identity before processing your request.
9. Cookies and Website Use
This website may use cookies or similar browser-based tools to enable website functionality, session management, and website performance evaluation.
Users can adjust their browser settings related to cookies through their device or browser configuration.
10. Data Protection and Website Integrity
Locker & Lock Pte Ltd takes administrative, operational, and organizational measures to support the confidentiality and proper handling of personal information processed through this website.
Access to personal information may be limited to authorized personnel or service providers necessary for legitimate operations.
11. Third-Party Links
This website may contain links to external websites operated by unrelated parties. Locker & Lock Pte Ltd is not responsible for the content, policies, or independent data processing practices of external websites.
12. Policy Updates
This Privacy Policy may be updated periodically as required by operations, regulations, or law.
Updated versions posted on the website are effective from their effective date.
13. Contact Information
For any privacy-related questions or data requests, please contact:
Locker & Lock Pte Ltd
Email: bathroom@tesserastow.com
Tel: +65 67421118