Shipping Policy
This shipping policy applies to purchases made through the tesserastow website operated by Locker & Lock Pte Ltd.
This policy outlines the shipping process, estimated delivery time, and customer shipping information for orders placed with customers in Europe.
- Company Information
Company Name: Locker & Lock Pte Ltd
Brand Name: tesserastow
Registration Number: 199003808R
Registered Address:
33 Ubi Avenue 3, #07-66/67 Vertex Tower, A, Singapore 408868
Customer Contact Email:
bathroom@tesserastow.com
Telephone:
+65 67421118
- Delivery Area
tesserastow currently offers delivery services to select European countries.
The delivery area for an order may vary depending on the destination, the delivery capacity of the local carrier, customs processing requirements, or operational restrictions.
- Shipment Location
Orders are shipped from Singapore.
Order processing begins immediately after order confirmation and successful payment verification.
- Estimated Delivery Time
Estimated delivery time is typically 5 to 12 business days after shipment.
Delivery time may vary due to the following factors:
Destination country/region
Customs procedures
Local delivery operations
Public holidays
Weather or traffic disruptions
Carrier route availability
The above delivery times are for reference only and apply under normal operating conditions.
Customs Duties and Taxes：
All orders shipped to Europe are delivered on a Delivered Duty Paid (DDP) basis. This means all applicable European import VAT, customs clearance fees, and duties are fully covered by Locker & Lock Pte Ltd. Customers will not be required to pay any additional fees upon delivery.
- Carriers
Locker & Lock Pte Ltd partners with several well-known international carriers, including priority delivery services offered by the following:
DHL
FedEx
UPS
Carrier selection may vary depending on destination, route, and operational requirements.
- Tracking Notifications
Customers may receive automated email notifications at key stages of order processing and delivery, including:
Order Confirmation
Shipping Confirmation
Arrival at Carrier Processing Center
Local Delivery Update
Final Delivery Status
Tracking notifications will be sent to the email address you provided at checkout. Customers are responsible for ensuring the accuracy of the contact information provided when submitting their orders.
- Delivery Delays
If an order exceeds the standard estimated delivery time, Locker & Lock Pte Ltd may initiate a shipment review with the relevant carrier.
After reviewing available shipping records and carrier information, we will provide an appropriate solution based on the specific circumstances, including, where applicable, reshipment or refund.
- Customer Receiving Information
Customers are responsible for providing complete and accurate receiving information, including:
Recipient’s Full Name
Shipping Address
Postal Code
Contact Email Address
Telephone Number (if any)
Locker & Lock Pte Ltd is not responsible for delivery problems caused by incomplete or inaccurate information provided by the customer.
- Delivery Failure
If delivery fails due to the customer being unavailable, refusing delivery, or providing inaccurate address information, the goods may be returned or detained by the carrier, depending on local delivery procedures.
Redelivery or address correction may incur additional costs, as permitted by applicable law.
- Risk of Goods and Receipt
The risk of loss or damage to the goods is borne by Locker & Lock Pte Ltd until delivery to the customer or the customer’s designated recipient.
Customers are advised to inspect the goods within a reasonable time after receipt.
- Damage or Missing Goods
If the order arrives damaged, incomplete, or significantly different from the confirmed order, the customer should contact customer service immediately and provide relevant photos or delivery information if possible.
Customer inquiries regarding shipping can be sent to:
bathroom@tesserastow.com
- Contact Information
For any questions related to shipping, please contact:
Locker & Lock Pte Ltd
33 Ubi Avenue 3, #07-66/67 Vertex Tower, A, Singapore 408868
Email: bathroom@tesserastow.com
Tel: +65 67421118