Terms of Service
These Terms of Service apply to the use of the tesserastow website, operated by Locker & Lock Pte Ltd.
By accessing this website or placing an order through this website, you agree to abide by these Terms of Service and all applicable laws and regulations.
Company Information
Company Name: Locker & Lock Pte Ltd
Brand Name: tesserastow
Registration Number: 199003808R
Registered Address:
33 Ubi Avenue 3, #07-66/67 Vertex Tower, A, Singapore 408868
Email:
bathroom@tesserastow.com
Tel:
+65 67421118
Products and Website Use
tesserastow offers bathroom wall storage products and related home organization items through its online store.
All materials on this website, including product images and text descriptions, are for general commercial use and informational purposes only, intended to introduce the products offered on this website.
Customers must use this website solely for lawful purposes and must not interfere with the website’s operation, submit false information, or engage in fraudulent purchasing activities.
Orders and Acceptance
All orders submitted through this website are subject to review and acceptance by Locker & Lock Pte Ltd.
Order confirmation emails only indicate receipt of the order request and do not constitute final acceptance. Orders may be rejected or cancelled for operational, legal, verification, or inventory reasons.
Customers are responsible for providing accurate billing address, shipping address, and contact information at the time of purchase.
Pricing and Payment
All prices displayed on this website are in the applicable currency at the time of purchase.
Customers are responsible for reviewing the order summary before completing payment.
Locker & Lock Pte Ltd reserves the right to correct pricing errors, inaccurate product information, or administrative mistakes as reasonably necessary.
Shipping and Delivery
Orders will be processed and shipped from a designated location in Singapore.
The estimated delivery time is typically 5 to 12 business days after shipment, depending on the destination, customs clearance, carrier routes, and local delivery conditions.
Locker & Lock Pte Ltd partners with several well-known international carriers, including DHL, FedEx, and UPS, offering priority delivery services.
Customers may receive automated email notifications at key stages of the order process, including:
Order Confirmation
Shipping Confirmation
Shipping Updates
Arrival at Local Distribution Center
Final Delivery Status
Tracking updates will be sent to the email address you provided at checkout.
If an order exceeds standard delivery time, Locker & Lock Pte Ltd may conduct a delivery investigation with the relevant carrier. After reviewing the shipment status and existing records, we will provide an appropriate solution, including arranging a reshipment or refund where applicable.
The risk of loss or damage to the goods rests with Locker & Lock Pte Ltd until delivery to the customer or the customer’s designated recipient.
Returns and Cancellation Rights
Customers located in Europe have a statutory cancellation right from the date of receipt of the goods.
To exercise this cancellation right, customers must contact:
bathroom@tesserastow.com
Customers should clearly state the order number and request cancellation or return within the applicable cancellation period.
Returned goods should be in good condition and properly packaged.
Damaged or Defective Goods
If goods arrive damaged, significantly defective, or incorrectly shipped, customers should contact customer service immediately upon receipt and provide reasonable supporting documentation, including photographs of the damaged goods and packaging (if available).
Upon verification, Locker & Lock Pte Ltd will provide an appropriate solution, including replacement or refund.
For goods proven damaged or defective by submitted evidence, customers may not need to return the damaged goods before a solution is processed.
Refund Processing
Approved refunds will be credited to the original payment method.
Processing times may vary depending on the financial institution or payment service provider involved in the transaction.
Restrictions on Use
Customers shall not:
Use this website for illegal purposes
Submit inaccurate or misleading information
Attempt to interfere with the functionality of the website
Copy or misuse website content for unauthorized commercial activities
Locker & Lock Pte Ltd reserves the right to restrict access or refuse service if abuse or illegal activity is discovered.
Liability
Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.
Locker & Lock Pte Ltd shall not be liable for delays or failures to perform obligations caused by events beyond reasonable operational control, including customs delays, transportation disruptions, natural disasters, or communication network outages.
Governing Law
These Terms of Service are governed by the laws of Singapore.
If the laws of the European country where the customer resides contain mandatory consumer protection provisions, the customer’s legal rights shall not be affected to the extent permitted by applicable law.
Terms Revision
Locker & Lock Pte Ltd reserves the right to update or modify these Terms of Service as reasonably necessary for legal, operational, or commercial purposes.
The version published on the website at the time of use applies to the relevant transaction.